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Orders placed in our online store www.terradent.ro benefit from free shipping anywhere in the country, only for orders with a minimum value of 300 lei.
Otherwise, the shipping cost is a one-time, 18 lei/order.
We deliver with SameDay courier company for Bucharest and FanCourier for the rest of the country.
Orders placed before 15:00 from Monday to Friday will be shipped from our headquarters in Bucharest on the same day the order was placed, and those placed after 15:00 will be shipped the next business day. Because we do not work on Saturdays, Sundays, nor on legal holidays, orders placed on Fridays after 15:00 and on the previously specified days will be processed and shipped on the next working day, as appropriate.
Courier companies estimate the delivery of parcels within 24 hours from the pick-up, anywhere in the country.
The Seller undertakes to send the Buyer the products contained in the order accepted in door-to-door courier system, to a delivery address on the Romanian territory, respecting the delivery terms established at the time of acceptance of the order.
Delivery for products in certain promotions will be made according to the rules of the respective promotion, available in full on the website www.terradent.ro.
The Seller will apply the price communicated before each delivery, and in the case of products on promotion, in accordance with the regulations of the promotions active on the site at the time of placing the order.
The Seller will properly package the products and will send the following accompanying documents: invoice, user manuals provided by the manufacturer or importer, as appropriate.
The Buyer must notify by email to comenzi@terradent.ro or by telephone on 021 316 4183, the absence of any of these documents within 48 hours of receipt of the products, otherwise all of them are considered communicated.
In cases where the Buyer is not found at the mentioned delivery address within the agreed time, the courier will contact the Buyer to agree on the details of a new delivery. If the delivery is not completed after the second attempt, the parcel will be returned to the Seller, who will cancel the order.
If the deadlines for shipping or delivery of the order cannot be met, the Seller shall notify the Buyer no later than the date set for delivery of the estimated time for completion of delivery. If the new delivery term exceeds 90 calendar days, the modification of the term is subject to the Buyer's acceptance, and if the Buyer does not accept it, the order will be cancelled and the Seller will refund the Buyer the corresponding amounts received in advance.
If the invoicing and delivery information provided by the Buyer is erroneous or incomplete, the Seller does not guarantee compliance with delivery deadlines. If the data is not corrected within 24 hours and a new delivery date is not set, the Seller does not guarantee compliance with the delivery date. If the data is not corrected within 24 hours and a new delivery date is not set, the Seller reserves the right to cancel the order.
Ownership of the goods shall be transferred upon delivery of the goods to the indicated address (assuming signature of receipt of the transport document provided by the courier or signature of receipt of the invoice in the case of deliveries made directly by the Seller) and full payment of the corresponding payment. The Seller will not authorise the courier to allow the parcel to be opened until after the signature of receipt and payment of any countervalue.
In case the parcels show visible damage upon receipt by courier, we recommend the Buyer to refuse receipt and to report this incident immediately, no later than 24 hours after refusal of receipt by email to comenzi@terradent.ro.
Any subsequent complaint regarding this matter is null and void and cannot be taken into consideration.