Return of products

The buyer, legal entity, can request the return of purchased products from the TERRADENT.RO online shop in the following situations:

- The products do not comply with the specifications on the website

- The products were delivered incorrectly by the Seller. In case of delivery of another product or in another quantity, you must report the incident to the Seller within 24 hours to resolve the incident. If the product is no longer in stock, the Buyer can choose to replace it with another product or to get a full refund.

- Products are found to be non-functional within 48 hours of receiving them (two working days).

The buyer can report this and request the return of the product for replacement with a new product. If the product is no longer in stock, the Buyer may choose to replace it with another product or to receive a full refund. Regardless of the situation, the procedure for returning products involves notifying the Seller before sending the product, by a message describing the cause of the return, sent to the e-mail address comenzi@terradent.ro.

Products must be returned in the condition in which they were received, accompanied by all accessories and documents received upon delivery of the products.

The return will be refused in case of damage to the products or if the Seller finds that the products are unsaleable. The products will be returned by courier service agreed by the Seller to the address of the working point in Amilcar C. Sandulescu street, nr.4A, Bucharest.

If the lack of conformity of the product is confirmed, the Buyer may choose to have the full amount refunded or to replace it with another product. If replacement with a more expensive product is agreed, the Buyer will pay the difference in price, or if the value of the replacement product is lower, the Buyer will receive the corresponding partial refund. All return and transport costs will be borne by the Seller.

In cases other than those described above, customers may return purchased products within 14 calendar days of receipt without penalty and without giving any reason. The return of products will be at the expense of the Customer. terradent.ro will refund the value of the returned products within 14 days from the date of written termination of the contract. The amount refunded includes ONLY THE PRICE OF THE RETURNED PRODUCTS.

"For orders paid by card, the amount will be refunded to the same card used for the transaction, within 14 days from the acceptance of the return."

"For orders paid by PO the amount will be refunded to the same account used for the transaction, within 14 days of the acceptance of the return."

"For orders paid in cash at the terradent.ro headquarters, the amount will also be refunded in cash up to 5000 lei, the difference being refunded to the account provided by the Buyer, within 14 days from the acceptance of the return."

"For orders paid by cash on delivery, the amount will be refunded to the account provided by the Buyer, within 14 days of acceptance of the return."

The consumer has the right to notify the trader in writing that he gives up the purchase, without penalty and without giving a reason, within 14 calendar days of receiving the product or, in the case of services, of the conclusion of the contract in accordance with OG 34/2014", by filling in the RETURN FORM (redirect to the form by inserting a link) or by sending a request by email to comenzi@terradent.ro on his decision to give up the pre-ordered products.

This right of return applies only to products ordered and paid for through the terradent.ro website.The consumer may NOT unilaterally denounce (under the terms of O.G.34 /2014) contracts for the supply of products which, by their nature, cannot be returned or which may degrade or deteriorate quickly, intimate hygiene products and products that come into contact with mucous membranes (for example: mouth pumps, dental guards, irrigators, mugs, teething objects, rectal thermometers, nebulizers, oral / nasal aspirators, etc.. ); and which have been unsealed by the consumer; the supply of products whose price depends on fluctuations in the financial market; the supply of products made to the specifications requested by the consumer; the supply of products which are, after delivery, by their nature inseparably mixed with other such items; contracts where the consumer has specifically requested the trader to come to his home to carry out urgent repair or maintenance work; contracts concluded under auctions;

According to O.G. 34/2014 the consumer's right of return is NOT addressed to LEGAL PERSONS and not for the case when the products are pre-ordered, paid and collected from the terradent.ro headquarters, except for products that are pre-ordered, paid and not collected from the terradent.ro headquarters.

The customer has the right to opt only once for the return / replacement of a product under the terms of O.G. 34/2014. In the case of return / replacement of products following the cancellation of the purchase, the costs of return / replacement are borne directly by the customer.

Repeated refusal to purchase may be considered an abuse.

NOTE: In all cases of return of products, they must be in the same condition, in the original packaging and box, with seals and labels intact, not worn, used, worn out and together with all the documents that accompanied it (invoice, tax receipt, warranty certificates, etc.).